7. TRAINING EFFECTIVENESS EVALUATION
To establish and maintain an effective qualification program, a periodic evaluation of program
effectiveness is necessary. A thorough evaluation process includes assessment of the training
process and of the qualified individual's performance on the job.
7.2 Evaluation of the Training Process
In evaluating the training process, the content of the program, the training materials, and the quality
and method of instruction should be considered. Requirements for the conduct and frequency of
these evaluations should be defined in appropriate procedures.
Program content should be reviewed and modified to reflect feedback from previous programs,
changes to facility systems or procedures, new or different test equipment, regulations, codes, or
standards affecting the worker. Also modifications should reflect any other pertinent changes that
have occurred since the course content was established. Such a review could involve course
instructors, the training supervisor, the maintenance supervisor, management, training specialists
from other sites, or training consultants.
Instructional techniques should be evaluated periodically during the course of the training program.
The methods of instruction used in various portions of the program should be evaluated periodically
during and after the program. These evaluations should be used to determine if more appropriate or
effective methods could be used for portions of the program. For example, certain topics might be
covered better in a laboratory or during on-the-job training rather than in a classroom lecture. Input
for this kind of evaluation could come from trainees, instructors, the training supervisor, training
specialists or consultants, and the job analysis.