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Corrective A ction Follow up
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Guideline to Good Practices For Maintenance Management Involvement at DOE Nuclear Facilities
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Program Reviews


DOE-STD-1055-93
2.2.4
Feedback
Management should actively solicit and encourage constructive feedback from all
affected individuals and organizations including line, staff, support (craftspersons,
planners, engineers, and etc.), and customers regarding performance concerns and
opportunities for improvement at all levels of the maintenance organization. A written
and verbal means for interested individuals to identify concerns and to suggest actions
for resolving deficiencies should be provided. Feedback should be evaluated and
actions implemented which result in improved maintenance services. The individual
identifying the concern or suggestion should receive feedback with a timely response
from management which:
Demonstrates management's interest in the input
Explains the rationale for either no action or alternate action
Indicates status of suggested action
Concerns which involve a broad area of responsibilities should be addressed by project
teams consisting of representatives from all affected crafts and organizations. These
project teams should be given the necessary time to provide effective action.
2.2.5
Program Review s
Each element which forms the Maintenance Program should be assessed periodically
by appropriate individuals and organizations to ensure:
Applicability
Effectiveness
Improvement milestones implemented during the last assessment are reflected
therein
A Maintenance Standing Order process may be used to establish a self-assessing
surveillance program to verify compliance with program needs.
Standing Orders on surveillance:
Assigns surveillance responsibilities and accountability
Specifies the number and interval of surveillances
Requires the implementation of written checklists when performing surveillances
Requires documentation and reporting
Requires follow-up on findings through validated resolution
10


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