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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Student's Guide
C. Barriers/filters
1. Five types of communication barriers/filters
There are two categories of social
barriers:
Verbal - The use of words with
emotional content can interfere with
the reception of the intended message
(e.g., politics, religion, race).
Nonverbal - Nonverbal barriers are
usually involuntary or symbolic (e.g.,
clothes, grooming, or office setup).
Physical barriers include elements such
as noise, distance, data overload, time,
media, handicaps, etc.
Psychological barriers include elements
such as tendency to smother information,
difference in opinion, lack of trust,
assumptions, attitudes, stress, and
attention level.
Individual barriers include elements such
as needs, beliefs, education, religion,
socioeconomics, culture, values, and self-
concept.
Neurological barriers occur as a result of
the way the nervous system filters,
distorts, deletes, and interprets
information.
Module 5 - 3
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