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Page Title:
Dealing with confrontation cont'd |
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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Instructor's Guide
1. There are many styles of conflict
Show OT 5.4.
management:
Discuss the conflict management
styles.
Avoidance - This style is considered the
least cooperative and the least assertive.
In this situation, conflict is not addressed.
As a short-term strategy, it may work, but
as a permanent strategy, problems may
never get solved.
Accommodation - This style is
characterized by cooperative, unassertive
behavior. It means to place the needs
and concerns of others above your own
needs and concerns.
Competition - This style is considered the
most assertive. It reflects one's desire to
meet his or her needs at the expense of
others.
Compromise - This style is between
competition and collaboration and
avoidance and accommodation. The
objective is partial fulfillment of the needs,
concerns, and goals of all parties
concerned. The solution should be
mutually acceptable and partially
satisfying to everyone involved. Nobody
wins and nobody loses.
Collaboration - This style uses both
cooperation and assertiveness in an effort
to satisfy the needs of all parties
concerned. Collaboration includes the
following:
Acknowledgment that conflict exists
Identification and acknowledgment of
others' needs, concerns, and goals
Identification of alternative resolutions
and consequences for each party
involved
Module 5 - 10
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