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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Instructor's Guide
Obj. 3
Identify active listening behaviors.
E. Dealing with confrontation
Whenever people come together in any
environment, there will be opportunities for
confrontation. Confrontation can either stimulate
or demoralize individuals. As a supervisor, it is
essential that you learn how to deal with these
situations appropriately. Following is a model
Obj. 4
that illustrates the various approaches to deal
Describe the various portions of a
with conflict.
conflict resolution model presented
in class.
Accommodation
Collaboration
Compromise
Assertion
Competition
Assertion
Module 5 - 9
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