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|  Radiological Control Training for Supervisors
DOE-HDBK-1143-2001
Instructor's Guide
Ask students for their responses.
3. Deterrents to effective listening
List on flip chart. Answers should
include the following:
Assuming the subject is
unimportant
Mentally criticizing the
speaker's delivery
Getting over stimulated when
opposing an idea
Overreacting to certain words
or phrases
Listening only for facts, not
overall meaning
Permitting the speaker to be
inaudible or incomplete
Avoiding technical messages
Daydreaming
Dual focusing
Ask participants for their responses.
4. Elements of active listening
List on flip chart. Answers should
include the following:
Pay close attention.
Label nonverbal "clues"
("You appear upset.").
Put the speaker's words into
your own words.
Ask open-ended questions for
clarification.
Use prompts for nonverbal
reinforcement.
Try to empathize and really feel
what the other is feeling.
Module 5 - 8
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