Interpersonal Skills - hdbk10010018

DOE-HDBK-1001-96

3.3 Interpersonal Skills

The ability to provide effective training is significantly influenced by the interpersonal skills of the

instructor. Interpersonal skills (sometimes referred to as "soft skills") needed by instructors may be

identified through observations or interviews with skilled instructors. Trainee feedback on instructor

style and delivery (usually highly subjective), may also provide insight to desirable interpersonal

skills. Many of these skills are contained in managerial training courses. It is important that these

skills are identified and included in the instructor training programs.

The instructor has the pivotal role in the quality of training. The instructor's communication skills can

significantly impact instructional effectiveness. Instructors should possess strong listening and

speaking skills. Other skills include the ability to listen to questions, to phrase questions that

stimulate thought, and to deal effectively with conflict.

The ability to influence trainee behavior is closely related to the instructor's motivational skills and

personal example. The demeanor of the instructor is as important to the quality of the instruction as

the lesson content and materials. Since trainees tend to model their actions after instructors, it is

essential that instructors demonstrate leadership qualities, convey a positive attitude toward training,

and promote professionalism in the work environment. Use of these interpersonal skills is the mark

of an effective instructor.