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DOE-HDBK-1001-96
3.3 Interpersonal Skills
The ability to provide effective training is significantly influenced by the interpersonal skills of the
instructor. Interpersonal skills (sometimes referred to as "soft skills") needed by instructors may be
identified through observations or interviews with skilled instructors. Trainee feedback on instructor
style and delivery (usually highly subjective), may also provide insight to desirable interpersonal
skills. Many of these skills are contained in managerial training courses. It is important that these
skills are identified and included in the instructor training programs.
The instructor has the pivotal role in the quality of training. The instructor's communication skills can
significantly impact instructional effectiveness. Instructors should possess strong listening and
speaking skills. Other skills include the ability to listen to questions, to phrase questions that
stimulate thought, and to deal effectively with conflict.
The ability to influence trainee behavior is closely related to the instructor's motivational skills and
personal example. The demeanor of the instructor is as important to the quality of the instruction as
the lesson content and materials. Since trainees tend to model their actions after instructors, it is
essential that instructors demonstrate leadership qualities, convey a positive attitude toward training,
and promote professionalism in the work environment. Use of these interpersonal skills is the mark
of an effective instructor.
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