Collect Employee and Supervisor Feedback

DOE-HDBK-1078-94

10.

Does the report describe a new or unusual situation?

11.

Was the employee newly assigned to this position?

12.

Are job performance standards different from those used in training?

6.1.2 Collect Employee and Supervisor Feedback. Employee, supervisor, and

instructor feedback is gathered to identify program strengths and weaknesses.

Instructor and student critiques completed during implementation should be

included in this data. This feedback can be gathered using checklists,

numerical rating scales, questionnaires, and interviews. Regardless of the

material, process, or program being evaluated, there are general principles

that should be followed to construct an evaluation instrument.

Checklist Format. A checklist is used to observe a process or assess a

product to judge whether the actions or results meet predetermined standards.

Examples of checklist evaluation forms are "Lesson Plan Review Criteria

Checklist," "Instructor Observation Checklist--Classroom," and "Training

Development Recommendation Checklist" (Attachments 38 through 40,

respectively). Checklists might be used to determine if a lesson plan is

complete and ready for instructor use, if a trainee's job performance was

satisfactory after training, or if an instructional session was conducted

properly. The following guidance may be helpful when constructing a

checklist.

Identify all actions or key points to be evaluated. Each must be

important, observable, and measurable;

Identify the most frequent problems found in the activity to be

evaluated;

Convert these problems (negative statements) into positive statements

that describe satisfactory performance or describe satisfactory

products; and

If possible, have a model or samples of acceptable materials to help

the user judge whether standards of accuracy and quality are met.

Numerical Rating Scale Format. The use of a numerical rating scale helps

control the subjectivity of the evaluator and provides better discrimination than

a simple pass/fail or satisfactory/unsatisfactory choice. Numerical rating scales

should include written descriptions of typical performance to help guide

evaluators in rating performance. A numerical rating scale can be used to

evaluate a trainee's performance on many tasks, evaluate group interactions, or

collect feedback from facility management on trainee performance. For

example, numerical scales might be used to collect post-training feedback from