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DOE-HDBK-1078-94
10.
Does the report describe a new or unusual situation?
11.
Was the employee newly assigned to this position?
12.
Are job performance standards different from those used in training?
6.1.2 Collect Employee and Supervisor Feedback. Employee, supervisor, and
instructor feedback is gathered to identify program strengths and weaknesses.
Instructor and student critiques completed during implementation should be
included in this data. This feedback can be gathered using checklists,
numerical rating scales, questionnaires, and interviews. Regardless of the
material, process, or program being evaluated, there are general principles
that should be followed to construct an evaluation instrument.
Checklist Format. A checklist is used to observe a process or assess a
product to judge whether the actions or results meet predetermined standards.
Examples of checklist evaluation forms are "Lesson Plan Review Criteria
Checklist," "Instructor Observation Checklist--Classroom," and "Training
Development Recommendation Checklist" (Attachments 38 through 40,
respectively). Checklists might be used to determine if a lesson plan is
complete and ready for instructor use, if a trainee's job performance was
satisfactory after training, or if an instructional session was conducted
properly. The following guidance may be helpful when constructing a
checklist.
1.
Identify all actions or key points to be evaluated. Each must be
important, observable, and measurable;
2.
Identify the most frequent problems found in the activity to be
evaluated;
3.
Convert these problems (negative statements) into positive statements
that describe satisfactory performance or describe satisfactory
products; and
4.
If possible, have a model or samples of acceptable materials to help
the user judge whether standards of accuracy and quality are met.
Numerical Rating Scale Format. The use of a numerical rating scale helps
control the subjectivity of the evaluator and provides better discrimination than
a simple pass/fail or satisfactory/unsatisfactory choice. Numerical rating scales
should include written descriptions of typical performance to help guide
evaluators in rating performance. A numerical rating scale can be used to
evaluate a trainee's performance on many tasks, evaluate group interactions, or
collect feedback from facility management on trainee performance. For
example, numerical scales might be used to collect post-training feedback from
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