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|  DOE-HDBK-1078-94
The evaluation phase of performance-based training takes place in order to determine the
effectiveness of the training program. Evaluation is the quality assurance component of the
performance-based training model. There are three major activities involved in evaluation:
monitoring of indicators, analyzing information, and initiating corrective actions.
Data should be collected for each indicator that provides the best indication of training
effectiveness. While this data collection should be continuous in many cases, it is a
"batch" process. In these cases, the frequency for which these items are reviewed
should be determined based on the frequency management feels is necessary to ensure
the currency of the training program. The following indicators can be monitored to
determine training program effectiveness.
6.1.1 Monitor Facility Operating, Maintenance, and Industrial Safety
Experiences. Facility operating, maintenance, and industrial safety
experiences should be monitored to identify employee performance problems
caused by improper training. Facility events and industrial accident reports
can identify tasks for which inadequate training may be contributing to
equipment damage, excessive unavailability, unscheduled maintenance,
rework, unsafe practices, or lack of adherence to approved procedures. This
information should be supplemented with interviews. Training personnel
should monitor the frequency of personnel errors, and review accident and
event reports for training implications using the following questions.
1.
Did the employee fail to follow prescribed procedures?
2.
Did the employee improperly diagnose the situation?
3.
Was the employee misinformed or unaware of the correct procedure?
4.
What was the specific sequence of events?
5.
Has this problem or a similar problem occurred in the past?
6.
Was an individual injured?
7.
Was equipment damaged?
8.
Was a significant amount of work time lost?
9.
Was a technical safety requirement or standard violated?
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