Document Review - hdbk11030025

DOE-HDBK-1103-96

The co-facilitator may, if necessary and helpful, write the final chosen items on a

separate flipchart page or each item on a separate 8-1/2" x 11" page and post

them on the wall.

Note: This technique is the heart of the TTNA process and should always be

used.

Document Review. The intent of a document review is to uncover needed

4.6.2

information. Participants will identify which documents to review and what to look

for in each document. Document review can be used alone or combined with

facilitated discussion or Nominal Group Technique. Documents can provide

excellent clues to what is considered to be "expected" performance (e.g., task

lists, procedures). They can help determine "actual" performance, and/or trouble

spots, and what might be causes of problems (Occurrence Reports reflect this

information). Objective information can be collected with a minimum of effort and

interruption of work flow since the documentation already exists at the work site.

The techniques that make document reviews efficient should be explained to the

team. The first step of document review is thorough preparation. This entails

developing a list of documents that can assist in determining expecteds, actuals,

and causes, and a list of "questions to be answered" when reviewing each

document. The lists become a plan that guides your activities as an analyst.

Documents are then divided among the team members so everyone can review

a document at the same time. The team members should review their

documents as quickly as possible to answer the questions. The facilitator

ensures that the team knows what they are looking for as they review the

documents (to keep the process efficient) and that they skim the documents

rather than read them. Summarize the review notes into logical and concise

conclusions and share those conclusions with other team members. The team

should come together and everyone should share their findings and any

additional questions. It is important to have clear conclusions identified.