Obtain Specific Documents and Contact Personnel for Interviews

DOE-HDBK-1103-96

OBTAIN SPECIFIC DOCUMENTS AND CONTACT PERSONNEL FOR

INTERVIEWS

During step 2 of the TTNA process (Develop Analysis Plan) if and when

necessary you will:

Collect any specific document(s) as identified by the team members.

Contact any individuals whom the TTNA team may want to interview,

and

Schedule approximate interview times.

CONDUCT INTERVIEWS

You will carry out interview responsibilities during the following steps of the

TTNA process (as applicable):

Step 3: Collect data on expecteds/actuals.

Step 5: Determine cause(s) of Gaps, if any.

Step 6: Determine solution(s) for each Gap, as appropriate.

COMMUNICATE FINDINGS TO KEY INDIVIDUALS

During step 4 of TTNA process (Analyze Data to Determine Gaps) you will

inform the customers or all the key individuals as identified by the team

members' findings of expecteds (if applicable) actuals (if applicable) and

gaps of performance problem. This is necessary so that there are no

surprises to customer during the upcoming briefings.

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