Step 3: Collect Data On Expecteds/Actual

DOE-HDBK-1103-96

SAMPLE 2

REQUEST TO DEVELOP AN INITIAL AND/OR CONTINUING TRAINING PROGRAM

FOR A JOB POSITION THAT ALREADY EXISTS

STEP 3: COLLECT DATA ON EXPECTEDS/ACTUAL

Process:

1. Using the task list (train, no train, and overtrain tasks) and documents discussed in

Step 1, use facilitated discussion to list tasks for which job incumbents are experiencing

difficulty.

Identify how many people are experiencing the difficulties and whether they are new,

long-term employees in this job position.

STEP 4: ANALYZE DATA TO DETERMINE GAPS

For each task for which difficulties are being experienced, Facilitator asks:

What, specifically, is different between what people do who perform the task correctly

vs. people who perform it incorrectly?

List gaps, using group discussion activities detailed in attachments 2-6.

Ensure conversation focusses on original problem and perhaps clarify the problem

statement.

If helpful, group common gaps.

Co-Facilitator types chart:

Gap

Cause(s)

Solution(s)

STEP 5: DETERMINE CAUSE(S) OF EACH GAP

Option 1.

For each gap determine:

if it's worth resolving

cause(s)

solution(s).

(They may need to interview/observe)

Option 2.

Use Fishbone technique

Ask: Why does this gap exist?

Option 3.

Use Mindmapping technique

Ask: Why does this gap exist?

B-9