Supervisory/Management Skills cont'd

DOE-HDBK-1117-99

TOPIC

ITEMS TO COVER FOR EACH TOPIC

Nuclear Safety

Recognizing nuclear safety as the overriding priority

Proactively identifying maintenance activities affecting nuclear

safety

Exercising a questioning attitude by challenging conditions and

actions affecting nuclear safety

Analytical

Recognizing situations that require action

Problem-Solving

Gathering information

and Decision-

Establishing and communicating priorities

making

Using decisional analysis techniques

Making decisions, including those in a stressful environment

Anticipating and preventing problems

Correcting root causes of problems

Communications

Methods of communicating

Open communications

Listening process and skills

Conducting effective meetings

Delivering effective presentations

Speaking, including speaking to groups

Using nonverbal communications

Writing (procedures, letters, performance appraisals, etc.)

Conflict resolution

Using feedback

Organizing

Organizing for change

Managing projects

Setting the span of control

Using various organizational skills

Promoting

Conveying roles, responsibilities, expectations, and standards in

Expectations

clear, unmistakable terms

Insisting on uniform adherence to standards

Actively monitoring worker performance

Reinforcing desired individual behaviors at every opportunity

Confronting and correcting inappropriate behavior

Controlling

Using goals and objectives

Allocating resources

Evaluating people

Measuring productivity

Holding people accountable

Rewarding and disciplining people

Time management

Minimizing time-wasters

Dealing with interruptions

Closing out a project

A-5