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|  DOE-HDBK-1119-99
APPENDIX A
Interpersonal Skills
Module: Leadership and Management
Outline Number: LM-- 5
Terminal Learning Objective:
10.
Apply and advocate appropriate interpersonal skills to situations to achieve team
support.
Enabling Learning Objectives:
10.1
Given a situation that is difficult to control, acknowledge your need for help.
10.2
Having taken an incorrect action, acknowledge and correct the error.
10.3
Define " oaching"and discuss the principles and some techniques that may be used
c
when coaching.
10.4
Identify operational situations where coaching can be used to improve team
performance.
10.5
Given an operational situation, demonstrate coaching techniques that improve individual
and team performance.
10.6
Explain how to use coaching techniques to perform the following:
C
Boost the confidence of an individual or crew
C
Boost the morale of an individual or crew
C
Foster increased participation from quiet individuals
C
Encourage professional behavior.
10.7
Describe interpersonal skills that may be required when working with other facility
groups to achieve support.
References:
1. Appropriate company human resource guidance.
A-33
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