References - hdbk11190108

DOE-HDBK-1119-99

APPENDIX A

34.2

Using appropriate mechanisms, provide feedback to training on strengths and areas for

improvement.

References:

1. DOE Training Program Handbook: A Systematic Approach to Training

2. DOE Handbook: Alternative Systematic Approaches to Training

3. Facility procedures and policies concerning duties and responsibilities of supervisors and

line managers for the training and qualification of their personnel.

Enabling

Learning

Suggested Learning Activities:

Objectives

32.1

Review (reading and self-study) and discuss with the operations

manager or representative, the training manager or representative,

and experienced shift supervisor those expectations and processes

for monitoring crew and individual performance, recognizing and

reporting training needs of operations personnel for consideration of

inclusion into initial and continuing training programs or remedial

training for individuals. Additionally, discuss limitations of training on

their effectiveness and ability to modify personnel behaviors and the

role of the shift supervisor in consistently reinforcing desired

behaviors.

32.2, 33.2

The simulator (as applicable) may be used to exercise skills in

observing control room crew performance, interacting with simulator

instructors following simulator exercises to determine appropriate

feedback, and then effectively providing feedback (or facilitating

discussion) on performance to crew during postscenario critiquing.

32.3

Structured exercise involving a review of the history of performance of

(mock) operator to identify potential knowledge and performance

weaknesses and provide appropriate feedback to training in the

manner described by practices and policies.

33.1

Review (reading and self-study) and discuss methods, skills, and

techniques for effectively facilitating discussions and self-critiques of

performance by operating crews with an experienced on-the-job,

laboratory, or simulator instructor as appropriate.

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