Shift Supervisor Professional Development Seminar cont'd

DOE-HDBK-1119-99

APPENDIX B

C Applying Interpersonal Skills-- various situations of interaction between the shift supervisor

and the shift crew or other facility members in which the shift supervisor should optimize the

responses of the individuals involved to achieve management objectives.

C Fact Gathering Through Interviews-- the interview process, common interviewer mistakes,

and listening techniques. (Type of interviewing addressed involves day-to-day facility

interactions with operators, maintenance personnel, technicians, engineers, and other

support personnel.)

C Applying Problem-Solving Fundamentals-- decision making in uncertain circumstances,

considering alternatives, resolving minor problems, considering preemptive actions, and

applying facility and industry experience to corrective actions.

C Conducting Group Presentations or Meetings-- preparing for presentations, directing and

facilitating discussion, and responding to questions.

C Case Studies of Selected Industry Operating Experience-- many of the above areas should

be discussed using operating experience. Additionally, some industry operating experience

should be discussed to reinforce generic industry operating principles (e.g., Three Mile

Island and Chernobyl).

The facility manager should be provided a summary of the seminar as their shift supervisors

participate so that the facility management team is aware of the seminar content and can

reinforce the principles developed during the seminar by their day-to-day interactions with the

shift supervisors.

B-4