Approaches to Training

DOE-HDBK-1202-97

Approaches to Training. Consideration needs to be given not only to technical systems, but

managerial and organizational ones as well. Systematic consideration of problems related

to goals, procedures, roles, and interpersonal relations is necessary to establish the need for

change, and the strategy by which improvement might be best achieved. Shortages in

qualified personnel or adequate resources also need to be considered. Initial training on

teamwork fundamentals should enhance the ability of personnel to:

Demonstrate and promote effective communications, using both verbal and

nonverbal methods

Interact effectively with team members of different personality types

Provide leadership to team members to achieve team goals

Resolve conflicts constructively within the team and with interfacing

organizations

Recognize and reduce individual stress.

These fundamental skills should be developed progressively, using both classroom and

practical exercise training. The teamwork skills should be integrated into situations where

technical knowledge and skills and team skills are necessary. On-the-job and simulator

training can provide useful environments for achieving team proficiency in team skills. Role-

playing in a classroom or laboratory setting can help with initial skill development.

Teamwork and diagnostic skills training should also be a part of the continuing training

program. The objective of continuing training in teamwork skills is to establish, maintain,

and enhance the performance of the individual and the team. Continuing training on

teamwork should be conducted using the same training settings and methods used in the

initial training portion of teamwork training. Continuing training should:

Identify and correct performance deficiencies related to teamwork on the job

in normal and abnormal situations

Emphasize industry events where poor teamwork was a factor

Resolve team conflicts through role-plays, simulations, etc.

Reinforce teamwork fundamentals during technical training.