Team and Diagnostic Skills Evaluation

DOE-HDBK-1202-97

APPENDIX

A TEAMWORK AND DIAGNOSTIC SKILLS TRAINING PROCESS

Present fundamental teamwork and diagnostic training in an order such that

each lesson provides a foundation for the next lesson.

Conduct case studies by video or team discussion. Relate both good and

bad examples.

Conduct open discussions on lessons learned and apply the results to the

team. Discuss how the team can improve.

Conduct role-plays and exercises.

Use instructor exercise guides that include cues regarding team skill

observation during exercises.

Sequence the scenarios based on considerations of task technical

complexity and complexity of team interactions.

Apply appropriate techniques to achieve realism.

Use available simulator technology and video taping as appropriate.

Conduct self-critiques and set team goals.

Provide refresher training on fundamental team skills concepts periodically.

6. Team and Diagnostic Skills Evaluation

This phase of a teamwork and diagnostic skills training program focuses on evaluating the

individual skills demonstrated during team task training. Program evaluation focuses on

evaluating the overall effectiveness of the entire training program. By evaluating

performance of team members during training, any common weaknesses in team and

diagnostic skills can be fed back into improvements in the overall team and diagnostic skills

training program. This feedback loop is critical to ensure the training is up-to-date and

reflects the current job. Evaluation actually occurs throughout all phases of the SAT

process.

Conduct team and diagnostic skills evaluations concurrent with technical

skills evaluation.

Assess the performance of the entire team as well as the performance of

individual team members.