Objective - hdbk3027990069

DOE-HDBK-3027-99

OBJECTIVE

MG.3 An integrated process has been established that ensures that mechanisms are in place to

ensure continuous improvements are implemented through an assessment and feedback process,

which functions at each level of work and at every stage in the work process. (CE II-5)

CRITERIA:

1. Procedures and/or mechanisms are in place and utilized by personnel to collect feedback

information such as self assessment, monitoring against performance objectives, occurrence

reporting, and routine observation. Personnel assigned these roles are competent to execute

these responsibilities.

2. Procedures are in place that develop feedback and improvement information opportunities

at the site and facility levels as well as the individual maintenance or activity level. The

information that is developed at the individual maintenance or activity level is utilized to

provide feedback and improvement during future similar or related activities.

3. Procedures and/or mechanisms are in place and utilized by managers to identify

improvement opportunities. Evaluation and analysis mechanisms should include processes for

translating operational information into improvement processes and appropriate lessons

learned.

4. Procedures and/or mechanisms are in place and utilized by managers to consider and

resolve recommendations for improvement, including worker suggestions.

5. Procedures and/or mechanisms are in place, which include a process for oversight that

ensures that regulatory compliance is maintained.

APPROACH:

Record Review: Review the performance monitoring documentation for the feedback and

continuous improvement process. This should include such documents as occurrence reports,

shift orders, deficiency reports, post-job reviews, safety observer reports, employee concerns

programs, and reports of self assessments. Review procedures for work to determine that

adequate feedback and improvement mechanisms are in place at the individual maintenance or

activity level. Review actual data from these processes to evaluate the effectiveness of the

implementation of these mechanisms.

Interviews: Interview personnel responsible for administering the feedback and continuous

improvement progress. This should include personnel such as those responsible for

occurrence reporting, lessons learned preparation, shift orders preparation, worker concerns

program, self assessment, and oversight. Interview personnel responsible for capturing and

utilizing feedback and improvement information during individual maintenance or other work

activities.

A-3-11