Developing Performance Measures for Lessons Learned Programs

Lessons Learned Handbook:

DOE-HDBK-7502-95

Trending

Trending can focus on use of the LLIS, implementation of good work practices,

number of mistakes in a particular area or other elements that will provide useful

information if tracked over time. Trending is frequently used to identify and analyze

selected, similar events, including recurring equipment failures and generic underlying

problems. Trend reports should be issued on a regular basis and should highlight

issues of potential concern and the effects of steps taken to modify adverse trends.

For example, Virginia Power Company produces quarterly trend reports of their

operating experiences based on deviations that are tracked in a computer database.

Deviation reports are trended by overall program status, equipment/component/system

related problems, personnel/procedure related problems, and by specific problem

areas such as equipment, component, system, personnel, procedure, and common

cause. Deviation reports are evaluated to identify adverse trends, patterns, or potential

common failures and may result in a lessons learned action plan.

Developing Performance Measures for Lessons

Learned Programs

1. Develop Lessons Learned Objective(s) for the Organization

Base performance measures upon mission and vision statements.

Identify PRODUCTS, CUSTOMERS, and PROCESSES.

May include ratios such as productivity (outputs to inputs), differences

such as profit (selling price minus input cost, or combination of several

terms).

State and define underlying "values" and quality factors.

Safety, rework, environmental soundness

State optimal direction.

Maximize, minimize

DO NOT list activities, processes, or numerical quotas.

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