Measures of Organizational Performance Impacted by the Lessons Learned Program

Lessons Learned Handbook:

DOE-HDBK-7502-95

Number (percent) of corrective action plans:

completed on time

delayed

cancelled

approved

modified

Number of lessons learned backlogged (e.g., in need of reviewing, processing).

Average man-hours to process average lesson learned.

Measures of Organizational Performance Impacted by the

Lessons Learned Program

Dollars saved per fiscal year due to avoidance of negative events or

implementation of good work practices. Requires isolating the effects of

information discovered through the lessons learned program.

Percentage of time lost to shut downs or work stoppages. Must be able to

show a change in the percentage of time lost, therefore must have a baseline

measure in place from which to compare. Also, the changes must be directly

connected to information received from lessons learned.

Number of specific actions taken per year as a result of lessons learned. These

can be corrective actions or good work practices.

Number of negative experiences that recur across the complex per year. Must

compare number over consecutive years to get performance measure.

Number of sites that mention lessons learned in their strategic plan and other

high level planning documentation.

Number of times per year that training programs are revised or updated to

incorporate lessons learned.

Number of personnel recognized for reporting to their supervisor events,

conditions, or concerns that, due to lessons learned, they suspect may have

health, safety, quality, security, operational, cost, or environmental implications.

Continuous Improvement

Review and Self Assessment

Annual or semi-annual reviews or assessments of lessons learned programs should be

conducted to determine the status of the program, the benefits that have been

gained by the program, and the problem areas. The complexity and depth of the

review/assessment should match that of the lessons learned program being assessed.

See Volume II, Appendix X for an example of a semi-annual review.

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