Electronic Mail Services

Lessons Learned Handbook:

DOE-HDBK-7502-95

Sites can place information on the Gopher servers in American Standard Code for

Information Interchange (ASCII) format to allow the information to be searched and

easily cut and pasted into locally prepared documents for dissemination within

sites/facilities/areas. In addition, formatted documents may be placed on the servers

to allow users to duplicate the formatted documents using their local word processing

applications.

Electronic Mail Services

(Simple Mail Transport Protocol and Post Office Protocol) The TIS mail services allow

users to send and receive messages electronically from individuals or groups at DOE,

DOE contractors, and others worldwide. Users can read, print, reply, forward, and

store messages. Documents or pictures can also be attached to electronic mail

messages. Electronic mail is sent and received across Local Area Networks and Wide

Area Networks, including Internet. In order for electronic mail to be sent and received

between sites, it will be important for all Lessons Learned Coordinators to establish an

electronic mail address with a gateway to the Internet.

News Groups

(Network News Transport Protocol) News groups will be used to exchange ideas,

views, and generally provide a forum for ongoing, on-line discussions. Discussions in

news group forums take place via electronic mail messages that are sent to a news

group address. The news groups provide a means for collecting messages about

single topics into common areas. News groups continually evolve yet maintain

information from past discussions. The news groups will provide a repository for

informal lessons learned information, a means of holding informal discussions across

DOE, and a "corporate memory" to assist individuals who are newly involved with the

lessons learned process. Participation in the news groups will foster sharing of ideas

and development and implementation of lessons learned at individual

facilities/sites/areas.

List Service

(Simple Mail Transport Protocol) The list service provides a vehicle for sending

messages to established lists of recipients. The list service is generally used to

facilitate rapid transfer of urgent or important messages to key individuals. For lessons

learned, the list service will be used to communicate urgent messages to the Lessons

Learned Coordinators and other key individuals. When a message is posted to the list

service, an automatic forwarding of the message to those individuals will occur. More

information regarding the DOE Lessons Learned List Service is provided in "Answers to

Frequently Asked Questions About the DOE Lessons Learned List Service" (See

Volume II, Appendix XIII).

World Wide Web Services

The World Wide Web (WWW) is a protocol to access information. WWW viewers gather

Internet resources from all over the world into a series of menu pages or screens that

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