Examples of Lessons Learned Performance Measures

Lessons Learned Handbook:

DOE-HDBK-7502-95

11. Are new goals needed? Even in successful systems, changes may be needed

in identified goals, which should strive to challenge an organization's resources,

but not overtax them.

Examples of Lessons Learned Performance Measures

There are two kinds of performance measures that are relevant to lessons learned

programs: those that measure how well the lessons learned program is operating and

those that measure organizational progress/success achieved as a result of the lessons

learned program.

Measures of Lessons Learned Program Performance

Note: Some of these measures apply specifically to the success of the DOE-wide

Lessons Learned Program (how well information is being generated/accessed across

the complex). Others are more applicable to site-specific lessons learned programs.

Number of new DOE users that access the system or contribute to the system

per month. Measures internal distribution/participant growth i.e., the success in

expanding the reach of the lessons learned program across DOE.

Number of lessons learned contributed from external sources (outside DOE) per

month. Measures external distribution/participant growth i.e., the success in

expanding outside of DOE.

Number of times the system is accessed per month.

Number of new lessons learned placed on the system per month.

Number of inputting errors identified in the lessons learned system per month.

Number of sites that claim the lessons learned program has made a positive

difference in their operations. Determined through annual survey.

Number of sites that claim that the benefits of maintaining a lessons learned

program outweigh the costs. Determined through annual survey.

Number of times per year that the lessons learned program is recognized by

senior DOE officials or external organizations (e.g., GAO or Congress) for its

positive impact on DOE.

Number of different functional categories attached to lessons learned placed on

the LLIS per year. Measures the degree to which the lessons learned program is

fully integrated across all organizational areas (beyond traditional ES&H).

Number of sites able to produce lessons learned trending reports per year.

Cannot be measured for at least a year after start of the lessons learned

program being measured.

Number of staff at each site that are able to directly access lessons learned,

either through electronic means or through hard copies of documents.

Page 55