Corrective Actions

DOE-STD-1032-92

performance should be rewarded with positive feedback. An assessment of

positive trends may lead to changing goals or accelerating existing goals.

Operating problems should be evaluated and corrective actions should be taken

to improve the performance of operations. Undesirable performance trends

noted either during management's monitoring tours or in reports should be

assessed to determine root cause(s). Corrective actions can then be developed

and implemented.

4.5.2.1

Corrective Actions

Corrective actions should address root causes instead of symptoms.

Corrective action should be developed by appropriate personnel,

including those tasked with implementing the actions. Facility line

management should approve corrective actions and ensure

implementation in a timely manner. Input from organizations, such

as quality assurance, should be considered when determining

actions in response to deficient conditions identified by these

organizations. Management should track corrective actions to

completion.

Appropriate managers and supervisors should be held accountable for

timely and effective implementation of corrective actions. Delays in

completing approved corrective actions should be reported to the

manager who assigned the actions. An escalation process will provide

attention from higher levels of management to problem areas for which

corrective action continues to be ineffective.

4.5.2.2

Followup on Effectiveness of Corrective Actions

Followup on the effectiveness of corrective actions is an integral

part of management's monitoring program. Followup monitoring

should determine if the immediate condition has been corrected and

the root cause(s) eliminated. This may require monitoring the

immediate corrective actions, followed by subsequent monitoring to

determine whether recurrence of the condition has been eliminated.

Depending upon the results of followup monitoring, the item can be

closed or new corrective actions formulated.