Management Assessment of Operating Performance

DOE-STD-1032-92

trends, allow comparisons of actual versus expected results, and, where

appropriate, show corrective actions and the results of these actions.

Performance reports are a good way of presenting this information.

Performance reports should be issued regularly. Updating reports monthly has

been most effective. Specific performance indicators should be analyzed for

trends and early initiation of corrective action. A graphic format is preferable

to compare actual results, facility goals, and overall industry progress over

time. A management summary that highlights and explains reasons for

undesirable trends (including problem areas, needed improvements, and actions

taken to effect improvement) enhances the usefulness of the reports.

Responsibilities should be assigned for collecting and analyzing data for each

indicator. A coordinator should be assigned responsibility for developing,

producing, and distributing the report. Reports should be tailored to the

particular needs of the appropriate recipient (e.g., contractor management,

DOE representatives, and Federal, state, and local agency representatives).

Guidelines should be developed to determine which performance indicators

apply to each level of management. For example, the operations supervisor's

report could provide general performance indicators, other selected indicators,

and an executive summary section noting unusual results and significant trends.

A brief explanation of the causes of adverse trends and the corrective actions

to be taken should also be provided. Reports to other managers should

provide the information in the operation supervisor's report and other selected

indicators applicable to their areas of responsibility.

Periodic reports addressing the status of programs and action items should also

be developed. An integrated management information system may be used to

provide the information for these reports. Items near completion should be

monitored to ensure that due dates will be met. When items become overdue,

they should be reviewed, appropriate actions taken, and the items rescheduled.

Closeout methods should be streamlined to prevent completed items from

being carried forward.

4.5.2

Management Assessment of Operating Performance

Management should assess good, as well as, bad operating performance. An

assessment of good performance and positive trends should be evaluated to

establish better operating practices throughout the facility. In addition, good