Management Direction

DOE-STD-1051-93

4.3 Guidelines

4.3.1 Management D irection

Management should establish and clearly communicate high standards of

performance and promote a climate of professionalism for the conduct of all

maintenance activities. Standards of performance and a professional climate should

be fostered by leadership within the maintenance organization as opposed to external

forces or influences. Managers should provide leadership by example. Important

actions that can contribute to the achievement of excellence include the following:

Encouraging team work at all levels of the maintenance organization

b) Instilling an attitude of healthy skepticism

Fostering open communications within the maintenance staff and with the plant

management staff

d) Recognizing excellent individual performance, particularly as it contributes to

the team effort

Developing a sense of ownership within work groups

Management policies and directives covering the conduct of maintenance activities

should reflect desired high standards. Goals and objectives that focus on areas in

need of improvement and that promote excellence in plant maintenance operations

should be in place.

Policies, D irectives, and Procedures

Management policies and directives should provide clear guidance for the

conduct of maintenance activities. Management-approved procedures for the

performance of detailed and important maintenance activities should be prepared

on the basis of these policies and directives. All maintenance personnel on site,

non-facility as well as permanent personnel, should be held accountable for

strict adherence to policies, directives, and procedures. Management should

actively promote adherence to policies, directives, and procedures through

coaching, through monitoring of maintenance activities, and by example.