Maintenance Management Involvement

DOE-STD-1055-93

2. MA IN TEN A N CE MA N A GEMEN T IN V OLV EMEN T

2.1 D iscussion

Maintenance managers should demonstrate their commitment to excellence through direct

involvement in activities which encourage a high level of individual performance.

Management should set an example which supports the first-line supervisors by taking the

lead in direct observation of craft activities in the field.

This high profile by management during frequent non-scheduled individual tours of work

areas both on- and off-shift provides:

First-hand observation of actual conditions

An opportunity to communicate expected performance standards through appropriate and

timely recognition/feedback directly to individuals regarding either positive or negative

observations

An opportunity to seek involvement in and to establish ownership of approved actions at

the level closest to and directly involved in performance improvement

Incentive for individuals at all levels to take pride in their accomplishments

Motivation for first-line supervisors and craftspersons to accept responsibility for the early

detection of opportunities for improvement

The means for timely escalation of significant problems/concerns to the level of

management having resolution authority

In addition to first-hand observations, maintenance managers ensure effective

knowledge-based decisions using factual information derived from and substantiated by a

variety of sources, including:

Key performance indicator trend review

Critical self-assessments

Exception reports

Problem and corrective action status tracking

Lessons Learned and Alert System reviews

Daily and weekly review of staff activities

Customer feedback

Craftsperson input

Historical data

Regulatory (ESH) requirements

Follow-up actions assure all levels that management is interested in and acts upon

individual input.