Pre-Interview Activities -- decide on goals for the interview, determine the key
personnel who would provide the most complete and accurate information, and
develop a set of questions in advance.
Interview Activities -- explain the interview purpose and answer any questions the
interviewee may have, use open-ended questions to obtain detailed information, use
closed questions to obtain short answer conclusions, assess throughout the
interview, express appreciation for interviewee's time, and restate the purpose of the
interview at its conclusion.
Post-Interview Activities -- compare responses to the objectives and criteria, and
assess once again whether the information provided helped to accomplish the
original goal(s) of the interview.
Training records should be reviewed to verify that materials and activities are being properly
documented, processed, and retained. Program-level records include task lists, lesson plans,
instructor qualifications, and program evaluations. Trainee-level records include attendance
records, test results, qualification cards, and certifications. When inconsistencies exist,
further investigation should be conducted to determine the depth of the problem. Assess the
system as a whole. Are the records properly validated and entered into the system in a timely
manner? Is there an effective document control system? Are all the records in the system
and are they readily retrievable?
5.4 Evaluation Frequency. Training program evaluations using the objectives and
criteria specified in the Appendix should be conducted as part of the DOE field organization
environment, safety, and health appraisal program and contractor internal review program.
Training program evaluations should also be conducted by both the DOE field organization
and the contractor when significant changes occur in training needs, personnel performance
deficiencies are noted, or indicators show a significant performance degradation. Training
program evaluations should be conducted every three years to determine the effectiveness
and efficiency of the training system in providing a knowledgeable and skilled workforce to
support safe and efficient facility operations. The evaluation can consist of one overall
evaluation or a series of topical evaluations conducted over the three year period.
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