Interview - std55050126

DOE-EM-STD-5505-96

If an aid is used because an operator cannot actually hold the procedure "in-hand," an assessor

should check to see if the procedure is at least open off to the side. While not a lead by itself, not

seeing an open procedure should prompt an assessor to interview operators about how they use

operator aids.

Once an observation has been completed, compare what was observed to the requirements

contained in activity policies and procedures to identify any apparent deviations from

requirements. Pursue these leads using additional observations, interviews, and document reviews

to confirm or disprove them and determine if programmatic breakdowns or widespread problems

exist.

6.17.4 Interview. The following personnel may be interviewed during the assessment of

operator aid postings:

Operators

Activity managers and operations supervisors

Shift supervisors

Operator aid administrators

The operator aid administrator could be one person or a group of people who are responsible for

running the program on behalf of the activity manager. The activity manager, however, cannot

delegate final approval authority for operator aids.

Interviews should be used to follow up leads that developed during activity walkthroughs and

observations of operators. Some examples of appropriate questions for operators include:

What is an operator aid posting?

Who can develop an operator aid posting at this activity?

If you find a damaged operator aid posting, what do you do?

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