Observation - std55050119

DOE-EM-STD-5505-96

techniques.

6.16.3 Observation. One of the most effective methods of assessing operations procedures is

to observe as many activities as possible that require the use of procedures. Generally, the

observer should review the procedure before observing its use to maximize the benefit of

watching the evolution. In some cases, the assessors review can be concurrent with the

observation. Observations of Operations Procedures should be conducted during walkthroughs

and tours with operators and shift supervisors, and during the conduct of special operations and

drills. The activity plan of the day and plan of the week should be reviewed to determine the time

and place for observing operations and drills. The following can normally be assessed during the

observation of selected procedures:

Operator knowledge of the rules for the use of written procedures

Operator use of written procedures

Operator understanding of and adherence to procedure precautions and prerequisites

Operators' actions when problems are found in the procedure

To observe the use of procedures, start by reviewing the procedure to be observed and look for

potential problems in the procedure. If required, can the procedure be followed step-by-step?

Some examples of what to look for are included in section 6.16.5

When conducting observations, assessors should bring a copy of the procedure with them and

follow along to observe how the operator uses it. When possible, assessors should ask operators

questions about what they are doing and how they are doing it. As many observations as possible

should be conducted during the assessment period.

An effective method for conducting observations is to compare two different operators

conducting the same procedure. This will allow an assessor to see any variations between the

use of procedures by operators. This methodology will also allow an assessor to uncover

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