Interview - std55050120

DOE-EM-STD-5505-96

deviations that are activity wide problems.

Once an observation has been completed, compare what was observed to the requirements

contained in activity policies and procedures to identify any apparent deviations from

requirements. Pursue these leads using additional observations, interviews, and document reviews

to confirm or disprove them and determine if programmatic breakdowns or widespread problems

exist.

6.16.4 Interview. Interviews should be used when assessing procedures to evaluate operator

level of knowledge. Interviews of operations and maintenance department personnel should

occur during observations and document reviews. Additional scheduled interviews should also be

conducted to follow up and clarify leads. The following are individuals who could be

interviewed:

Operators

Shift or first line supervisors

Activity managers and operations supervisors

Qualified procedure writers and their supervisors

As discussed above, conducting interviews while observing the use of a procedure is an effective

means to assess this area of conduct of operations. From an initial observation or interview with

an operator, lines of inquiry can be developed. Questions that can be asked of operators include:

What are you required to do when you find procedural mistakes?

How do you know that the procedure being used is the most current, approved copy?

When do you use procedures?

What is your understanding of the rules for the use of written procedures?

How do you use a written procedure when conducting the operation to which it applies?

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