Procedures and Documentation

DOE-STD-7501-99

personnel include evaluation or assessment, event analysis, accident investigation, operations,

team leadership or facilitation, training, change control or similar experience that requires analysis

and synthesis of information in order to determine and implement corrective or improvement

actions. Through experience or other means, lessons learned personnel should have specialized

knowledge of this technical standard, the DOE Corporate Lessons Learned Program and the local

lessons learned program(s) including how to identify and research sources of lessons learned;

how to develop, use, analyze, and disseminate lessons learned; how to identify trends based on

lessons learned; and how to incorporate lessons learned into processes, operations, procedures,

and training. Lessons learned personnel should also have a general knowledge of various

computer software programs used to support local lessons learned activities and good writing

skills. Organizations should identify and provide training as appropriate to individuals with lessons

learned responsibilities to supplement and enhance individual skills and knowledge.

As a general principle, lessons learned personnel should possess those characteristics that enable

them to perform their responsibilities as key team members of the broad organization with a goal of

facilitating, not directing, the organization's continuous improvement. Desirable personnel

characteristics include ability to communicate effectively with individuals from various technical and

management disciplines, ability to form and lead teams, ability to communicate with and relate

effectively to management, craft and technical specialists and to work in a cooperative,

constructive manner within the broad DOE community.

4.5

Procedures and Documentation

Local processes and procedures shall be established consistent with local practices in order to

define how the lessons learned program is implemented and administered.

Such processes or procedures may include:

Roles and responsibilities

Staff qualification and training

Criteria and thresholds for lessons learned generation

Timeliness requirements for generation and incorporation

Validation and approval processes

Use of lessons learned information

Documentation requirements

Feedback systems

Tracking of lessons learned actions