Interpersonal Skills Required by all Team Members

they know what is considered "desirable" worker performance.

Supervisors also help filter the tendencies of some job incumbents to

include managerial or other higher-level tasks that job incumbents do not

actually perform. The caution is to make sure the supervisors have a

good working relationship with the job incumbents so the SMEs on the

team will not feel hindered or threatened when describing their jobs. The

CAUTION

supervisor selected to participate on the team must be someone who will

listen to and consider the contributions of all team members, even though

the supervisor may disagree on some discussion points. The entire team

must be able to come to consensus on decision points, without the

supervisor's opinion carrying more weight than the other team members'.

In addition to the technical competence required of the SMEs,

supervisors, and engineers, there are some interpersonal skills they must

all possess:

Interpersonal Skills Required by all Team Members

the ability and willingness to clearly describe the tasks they perform

in a precise and accurate way

the skill of listening respectfully to the views of others and

participating effectively in group discussions without dominating or

being dominated

Qualifications for

the disposition toward not overreacting to criticism or having their

all team members

contributions analyzed/reorganized

the disposition toward being a team player who believes in the

TTJA process and who wants to participate in the process (this

excludes people who are "sent" without explanation or are simply

assigned by their supervisor to "fill a seat" on the team)

the ability to be open-minded and free from biases related to

training methods, training time, and trainee qualifications

Facilitator's Role

The Facilitator's role is the TTJA process expert who facilitates the

TTJA steps but does not provide technical input toward the task list.

Two people usually serve as Facilitators, alternating between

Table-Top Job Analysis

Rev 1: November 3, 1994

Coordinator Guide

5480.20 Seminar Series