Explain the Desired End Product

DOE-HDBK-1086-95

DO NOT allow the session to turn into a critique on how the

procedure should be changed. Keep the focus on

determining what content needs to be taught in order to

adequately perform the task.

Explain the Desired End Product. Explain to the team that

since procedures are used by the workers as job aids when

they perform the task, the only training content that needs to

be identified is that which is not readily obvious from reading

the procedure. Explain that as the team searches the

procedure, they can determine content by asking themselves

one of the following questions:

If I were going to teach this task to someone, what do

they need to know in addition to what is stated in order

to perform each step? or...

What would a developer need to include in the training

material on this task to ensure that a trainee will be

trained to perform the task safely and according to

established standards?

Determine the Prerequisites. Ask the team what courses

should be completed before receiving training on the task.

Usually, prerequisites will consist of fundamentals courses,

but should not be limited to fundamentals alone.

Determine Content from Procedure Front Matter. Most all

procedures have introductory material preceding the actual

steps of the procedure. Have the team determine if any

content can be found in this material. Write the title of the

procedure at the top of a flipchart page. Then ask the team:

Consider the front matter of the procedure. Is there any

content that we would need to teach in order for a

worker to understand the front matter?

Employ nominal group technique (NGT) or brainstorming to

list the content. Choose the technique that will be most

effective. Be willing to change your technique if you sense it

is not working. If using NGT, have each individual write their

ideas on paper. When it appears they have exhausted their

ideas, go around the room in round-robin style having each

person share an idea until all ideas are exhausted. As they

share, record their ideas on the flipchart. If using

brainstorming, have the members share their ideas and write

them on the flipchart.