Step 4: Analyze Data to Determine Gaps

DOE-HDBK-1103-96

are between expecteds and actuals. At other times, the expecteds may already

be listed in a document, so participants need merely talk about their knowledge

of actuals as compared to the listed expecteds in order to create a list of gaps.

In rare cases, if the TTNA team members are not all completely familiar with the

problem being examined, they may need to discuss and list "the expecteds" and

"the actuals." All of the various process techniques can be used to conduct this

step.

The facilitator then determines whether the team needs to spend time listing

expecteds and actuals on separate flipcharts or whether they can just discuss

them to create a list of gaps. If necessary, create a list of expecteds on one

flipchart page (using a single colored marker) and a list of actuals on another

flipchart page (using a different colored marker). The facilitator assigns interview

responsibilities if applicable.

Step 4: Analyze Data to Determine Gaps. All the data that was gathered in the

4.7.5

previous steps is analyzed to determine what the gaps really are. This step is

often done in conjunction with Step 3, as described above.

Team members participate in processes to list the gaps and, if helpful, group

common gaps. This is commonly done using the process techniques used in

Step 3.

The facilitator should list each gap on a separate sheet of 8-1/2" x 11" paper

(using another color marker) and ensure the team is listing gaps and not causes

or solutions. All gaps identified should be relevant to the problem. If helpful,

input may be provided by the facilitator to the team into grouping common gaps.

The co-facilitator should input the list of gaps in the Briefing Form.

The coordinator should inform the customer of findings so there are no surprises

to the customer during the briefing.