The Cause of the Problem Is Identified

DOE-HDBK-1103-96

How much of the existing Health Physics training/qualification program

meets the requirements of the new Order and what changes are required?

(Rather than throwing away the existing program and starting over.)

The maintenance mechanics are repairing the pumps correctly, they just

don't do it as well as Ms. Perfect does it.

When answering DNFSB questions, the managers did not adequately

explain or show sufficient support for the training/qualification programs.

Employees are not submitting as many productivity savings reports as

management had anticipated.

The Cause of the Problem Is Identified. There are many causes that may be

4.1.4

encountered while conducting needs analysis. Cause types include:

Absence of skill or knowledge.

Absence of incentive or improper incentive.

Absence of environmental support.

Absence of motivation.

Personnel problems of the individual employees (including lack of

performance-based ability).

The Most Effective Solution(s) Is Determined. The solution for a given problem

4.1.5

can result in a training event or no training at all.

Training solutions include instructor-led training, print-based training (self-study),

computer-based training, interactive videos, personal coaching (mentoring), on-

the-job training, distance delivery, and desktop delivery.

Non-training solutions that enrich the work environment include improved

documentation, databases, technical manuals, and job aids. Non-training

solutions that adjust the organizational system include:

Personnel selection.

Job redesign.

Process re-engineering.

New tools and forms.

Technology.