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|  DOE-HDBK-1117-99
*A.3 Observation Skills
The purpose of this subject area is to enable the candidate or incumbent to conduct effective
and meaningful observations. By learning observation skills and understanding the following
key elements, the candidate or incumbent can apply applicable techniques during day-to-day
activities. Topics for consideration include:
TOPIC
ITEMS TO COVER FOR EACH TOPIC
Definition of Terms
Observation
Follow-up
Excellence
Distinct Steps of
Selecting the activity
Standards of performance
an
Preparing for the observation
Observation
Conducting the observation
Interacting with personnel
Attention to important items
Note-taking
Understanding what you are seeing, asking questions
Observing beyond the activity, looking for causes by asking
"why?"
Documenting the observation
Follow-up
Performance check of individuals
Use of
Performance check of a process
Observation or
Key Observation
Techniques
Using external observations to improve personnel performance
Use of External
and attitudes
Observations to
Strive for
Excellence
A-8
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