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|  DOE-HDBK-1119-99
APPENDIX A
11.2
Given a requirement to complete a task, identify established and desired conditions
under which delegation of the task is appropriate.
11.3
Explain the functions of the shift supervisor in promoting and influencing the following
individual behaviors of personnel:
C
demonstrating a strong sense of personal ownership
C
focusing on the task at hand
C
expecting success but anticipating failure
C
self-checking and expecting to be checked by others
C
taking the time needed to do the job right
C
verifying assumptions before taking action
C
working in a cautious, conservative manner
C
demonstrating a high degree of responsibility for safety
C
instinctively questioning the appropriateness of disabling a safety function or system
C
maintaining a questioning attitude
C
placing systems and components in a safe condition when unexpected conditions arise
C
communicating clearly and verifying understanding of others
11.4
Explain the functions of the shift supervisor as a leader and role model in promoting and
influencing organizational behaviors to personnel.
C Foster a defense-in-depth organizational philosophy through the following:
- ensuring appropriate defenses are embedded in procedures, processes, and
equipment
- validating adequacy of existing defenses and warning systems when human
performance problems occur
- ensuring that all activities are performed to uniform high standards
- vigorously resolving unnecessary "workarounds"
C Promote an objective learning environment striving for continuous improvement through
the following:
- reinforcing an 'it could happen here" attitude toward operating experience
- supporting routine critical self-assessments to identify areas for improvement
- recognizing task-specific conditions that could lead to error, and taking actions to
eliminate or minimize the potential for error
- ensuring that familiarization opportunities are provided prior to infrequently
performed tasks
- providing personnel with opportunities to work with positive role models
- ensuring that processes exist to readily detect weaknesses or performance problems
- monitoring the effectiveness of corrective actions to previously identified problems
A-36
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