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|  DOE-HDBK-1119-99
APPENDIX A
Shift Team Management
Module: Leadership and Management
Outline Number: LM-- 6
INTENTIONALLY BLANK
Terminal Learning Objective:
11.
Manage the shift team.
Enabling Learning Objectives:
11.1
Given a rapidly changing actual or simulated operational task, demonstrate the following
attributes of leadership to successfully accomplish and control the task:
C
Motivating the on-shift/control room crew
C
Managing team efforts
C
Supervising the on-shift/control room crew
C
Actively monitoring crew activities and coaching
C
Establishing and enforcing standards of behavior
C
Directing actions of individuals and the team
C
Applying facilitative techniques, when appropriate, to reinforce teamwork (e.g.,
participative problem-solving)
C
Establishing priorities
C
Communicating expectations to the on-shift/control room crew and support
organizations
C
Reinforcing desired behavior and correcting inappropriate behavior using feedback
mechanisms
C
Promoting and accepting ownership and accountability for self and crew performance
C
Maintenance of an atmosphere of open communication and involving personnel in work-
related decisions
C
Promoting avoidance of hasty decisions and hurried actions
C
Ensuring personnel possess accurate perceptions of potential consequences for
improper task performance to avoid complacency
C
Ensuring tasks are assigned consistent with personnel abilities
C
Informing operations or facility management of facility conditions
C
Evaluating results and providing constructive feedback
C
Maintaining an overall perspective of current facility conditions and desired end
conditions.
A-35
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