Conclusion - hdbk12020020

DOE-HDBK-1202-97

Identify and respond to different styles of conflict resolution (i.e., compromise,

avoidance, accommodation, competition, and collaboration)

Determine when the inability to resolve conflicts within the team should be

reported to higher supervision or management.

The conflict resolution skills developed in classroom training and through practical exercises

can be reinforced during on-the-job and simulator training and role-play exercises. An

understanding of the causes and benefits of constructive conflict helps the team members

recognize early signs of conflict and prepares them to handle or avoid highly emotional

issues. The resolution of conflict in a professional and timely manner will reduce stress

during situations when the team must focus its energies on controlling a situation.

2.7 Conclusion

In teamwork training, members of the group rely on one another to support their learning.

As such, establishing a higher level of cohesiveness can increase their learning and

achievement. A more people-centered learning environment with a high level of trust, ease

of communication, collaborative atmosphere, acceptance of personal responsibility, and

clear and accepted learning goals is the proper setting for team training. In this sense, the

medium is the message. The way the training is done gives much of the message about

what is to be learned.

Learning exercises should be designed so that successful completion requires collaboration

and constructive interaction among the team. Interdependence regarding materials,

information, roles, goals, and relationships with other groups all can promote the

development of cohesion in the group.

There are many resources available that can be used to develop teamwork fundamentals

training. An annotated bibliography is included in this guide to help direct the research

efforts of the training department.