Supervisory Skills Training cont'd

DOE-HDBK-1203-97

understanding the goals and objectives concept

ascertaining when and to what degree management involvement in

work of subordinates is appropriate

fitness for duty procedures

ethics

effective interviews

administrative policies and procedures

supervisory responsibilities and limits

Prepare the individual to cope with personnel matters in areas such as:

staffing issues

motivation of personnel and creating a motivating work atmosphere

dealing with differing personalities

establishing and demonstrating standards of job performance

using performance appraisal systems effectively

providing career counseling

conflict resolution

dealing with chronic and acute stress

dealing effectively with subordinates

Improve the individual's communication skills in areas such as:

interpersonal communication

oral and written communications

praising and reprimanding

directing

listening

public speaking and speeches

conducting meetings

conducting shift briefings

Enhance the individual's ability to make decisions in areas such as:

problem analysis and decision-making

establishing priorities

predetermining alternatives for normal and emergency operations

anticipating and responding to stress-induced reactions

planning and organizing