Quantitative Indicators

DOE-STD-1051-93

Work planning and scheduling

Training activities (classroom and on-the-job)

Some non-routine activities that should be monitored include the following:

The implementation of new or revised procedures or processes to evaluate

effectiveness and assess results

Activities that involve coordination of actions in different locations, such

as fire drills or other station emergency drills

End-of-outage inspections of plant areas for work completion, materiel

condition, and housekeeping and cleanliness

Quantitative Indicators

A program should be in place to regularly provide management with accurate

information regarding key maintenance indicators. Such information should be

measurable and used to assess maintenance performance and identify areas

requiring management attention. Overall indicators relevant to maintenance

performance, indicators to measure progress in achieving goals and objectives,

and specific indicators for monitoring current performance problems and

performance in specific functional areas should be selected. Information should

be presented in a way that provides ready recognition of trends and comparison

of actual versus expected results and, where appropriate, clearly indicates

corrective action and the results of these actions.

For most quantitative indicators, a graphic format is preferable to show

comparisons between actual results, plant goals, and overall industry progress

over a period of time. Quantitative indicators should be presented in a way that

shows a significant time period, such as 12 to 36 months, to support more

meaningful analysis of performance trends. Where data is subject to wide

variations over time, averaging techniques should be used to smooth the data

and facilitate the identification of trends.

Monitoring reports based on quantitative indicators should be issued on a

periodic basis. In most cases, updating quantitative indicators monthly has

been found to be most effective. Quantitative indicators should be trended

to permit early identification of trends requiring corrective action. A

management summary that highlights trends and explains reasons for