Interview. - std55050102

DOE-EM-STD-5505-96

reviews to confirm or disprove them and determine if programmatic breakdowns or widespread

problems exist. A similar process can be used to observe control area operators, shift supervisors,

maintenance personnel, and radiological control technicians conducting operations turnover.

6.12.4 Interview. Interviews of operations and maintenance department personnel should

occur during observations and document reviews. Additional scheduled interviews should also be

conducted to follow up and clarify leads. The following personnel might be interviewed during

the assessment:

Operators and maintenance department personnel

Shift supervisors or foremen

Activity managers and operations supervisors

Radiological control technicians

Activity operations staff

Training department personnel

Most of the interviews accomplished to assess operations turnover should be conducted with

operators, maintenance personnel, and shift supervisors. Whenever possible, these interviews

should occur during observations of shift turnover, activity operations and activities, and during

activity walkthroughs and tours. To pursue leads, scheduled interviews with the activity manager

and training department personnel may also be necessary. For example, while observing a roving

operator beginning at turnover, the following types of questions could be used to assess the

effectiveness of the shift turnover process:

What guidance have you received from the shift supervisor or activity manager concerning

how to conduct shift turnover? Do you feel that the process used at turnover supports your

needs?

How do you determine what information should be passed at turnover to the on-coming

operator? Are you required to use a turnover check sheet to aid the process? If so, what type