Observation - std55050115

DOE-EM-STD-5505-96

activity policies and procedures to review when developing the assessment plan. Sections 5.4

and 5.8 provide a detailed explanation of assessment planning and the use of assessment

techniques.

Identifying the program that is serving as the activity's timely order program will be the primary

task of assessment planning. Additionally, the use of observations will be limited to determining if

specific orders were completed by the operators as required and observing how first line

supervisors ensure their personnel read the orders as required.

6.15.3 Observation. The use of observations to assess timely orders is limited to watching

operators review orders early in the shift and observing them when performing the assigned tasks.

Methods used by first line supervisors to ensure operators receive the information can be

observed as well.

6.15.4 Interview. The following personnel will normally be interviewed when assessing timely

orders:

Operators

First line supervisors

Operations supervisors

Designated timely orders administrator

The following questions could be asked of operators:

How often are you required to review timely orders?

Do you think the program is useful? Why?

Tell me about the content of today's orders

A particularly effective method for assessing the quality of Timely Orders programs is for the

assessor to gain familiarity with the orders of the last several days and then question the

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